Reservations let our customers decide which services and equipment they need, select a preferred location, day and time, and have confidence that the chosen services and equipment will be available when and where they are needed. The reservation policy allows us to schedule personnel and allocate equipment efficiently for commercial operations on an extensive river system year round. Reservations are encouraged for popular seasons such as spring and fall, and are required for groups at any time of year, to insure availability of equipment and services. Our goal is customer satisfaction with the services we provide, and the reservation policy helps us achieve that goal.
Equipment and services can be reserved for use on specific dates by payment of a reservation deposit. This deposit consists of advance payment for all services and equipment to be reserved. This payment is valid for specific reservation dates, and may not be rescheduled for alternate dates. When this payment is accepted and verified, the customer has a valid reservation. For each bad check, a $25.00 bad check fee will be assessed by and must be paid to Trinity River Expeditions. Reservations are accepted in the order they are received - first received, first accepted. Reservations are required for all guided trips and canoe instruction.
The cancellation policy supports our ability to continue providing quality services and equipment for our customers. Written cancellations received more than 30 days before the reservation date will receive a full refund minus a $25.00 cancellation charge. Cancellations 30 days or less before the reservation date are not refunded. There are no weather related refunds and no rain checks.
To protect our valued customers, if boating conditions are considered unduly hazardous by Trinity River Expeditions, boating activities will be rescheduled to a later date. Every effort will be made to reschedule activities according to the customer's wishes, without conflicting with prior reservations.